Our Services
TODAY, EVERY
COMPANY IS A
TECHNOLOGY COMPANY
IT is the driving force behind every successful deal, team, school, business, organisation, and it impacts every aspect of working life. This means there is a lot at stake if it goes wrong. We get it. You need an IT Managed Service Provider who cares about your personal success and the ambition of your organisation.
IT leaders today are not simply faced with the challenges of keeping their client’s IT functioning but are responsible for keeping the business itself up and running. IT has shifted from a support function to a revenue generating business stream. Luckily, Stratus Blue provide full IT support as part of our Technology Managed Service.
In house IT teams can be expensive and chronically under resourced. By outsourcing your IT to Stratus Blue, you get access to technical analysts who specialise in the specific solutions you need, not to mention a team of highly skilled field engineers. We can take on anything up to 100% of your IT requirements, from strategy creation through to support.
The Stratus Blue Help Desks based in Tauranga are open for calls 8 hours a day, five days a week. If your issue can be solved remotely, our IT team will fix any issues from a distance, without disturbing your internal IT team. If required, your tickets get escalated in no time as Stratus Blue Engineers are on call for emergencies 24/7 by agreement.
With a local team of skilled engineers based throughout the Bay of Plenty, support is never far away, and we are always willing to travel to provide more support further afield.
We recognise that every organisation is different and so our IT support packages are completely tailored to you and your requirements. We take the time to fully understand your requirements and draw up IT solutions to fit them. As time goes on and your business changes, your support package can too.
Do you have full control of all your devices, hardware, software and applications across your organisation? That is a long list! Stratus Blue can audit your assets to grant you full visibility, then we draw on our years of experience to provide strategy to consolidate, helping you streamline costs and resources.
Have you got a plan for if there is a major fire on your premises? What about a break in? Stratus Blue offers a comprehensive Business Continuity Suite. While many organisations have information technology recovery plans, we have found that many fail to address business process continuity. Our team will design an effective and thorough recovery plan and strategy that addresses the real impacts of an outage on your business operations.
Threats are multiplying every day. Security needs to be at the forefront of strategy, not an afterthought. We design for security and provide disaster recovery options. 24/7 monitoring enables us to detect threats before they occur, and penetration testing helps us rigorously test security measures by simulating a cyber-attacks.
Organisations are undergoing huge changes and technology is reinventing the workplace. It’s crucial that your strategy reflects your business goals and compliments your existing infrastructure. Our engineering team will deep dive into your setup, requirements and goals to design a bespoke solution destined for success. We do the hard work at the beginning to ensure an easy life for you later on.
Stratus Blue’s expertise spans a huge array of IT solutions including networking, storage, unified communications, security, applications, mobility and much more. Due to our range of clients, we deal with this variety on a daily basis. Our experience means that whatever your business challenge is, we’ve probably seen something similar before (and learned from our mistakes). No challenge is too big or obscure for the Stratus Blue team. You’ve got this.
STRATUS BLUE IS
NO ORDINARY
MANAGED SERVICE
PROVIDER
We solve your IT pain points, yes. But more than this, we make you the champion of your own unique arena—help you conquer the challenges and create the future for your organisation.
When you enter a managed service partnership with Stratus Blue, you get the top technical minds working together to make your IT strategy a success.
Managed IT solutions for your business
Our purpose is to disrupt the conventional Managed Service provider models by delivering IT service solutions that are tailored to the precise needs of your organisation and which are communicated in clear and straightforward language.
Stratus Blue offers a comprehensive range of Managed IT Services to help you get the best possible advantage from your IT. Delivered by a highly skilled and experienced team, we offer enterprise-ready services to satisfy the scale of any business, while always maintaining an intimate, user-focused approach. We will work within your budget to enhance service quality by delivering measurable performance improvements.
Cyber Security
Protect your business by staying ahead of the latest IT security threats
Cybersecurity technology for your business has never been more important. IT security experts no longer warn you about if you’ll be attacked, but when. Threats against your data come from more sources than ever. Small businesses are most vulnerable to digital threats and often the least prepared.
Our team have the expertise and training to help your business navigate the complexities of cybersecurity. Securing your business data is our priority, and we bring the tools, the people and the processes needed to keep your business secure from any cyber threat.
Remote and Onsite Support
Our clients know that with Stratus Blue, they can always expect the best support in the industry.
With comprehensive IT support Onsite support when you need it and remote support to address issues immediately.
Stratus Blue provides onsite support services by qualified engineers with Windows and/or Networking expertise making scheduled onsite visits. Shake hands with the person who does the actual work. The onsite engineers are also members of the remote support team, and vice-versa. Onsite techs maximise productivity by coordinating with and delegating to remote resources. Onsite visits to your facilities may be scheduled routinely based on your specific needs. We are Local tech support that lives where you work. Under most circumstances, Stratus Blue can be onsite within the same or next business day in case of emergencies.
Network Setup & Support
Your network is a serious investment. With Stratus Blue Managed Services, it’s in the hands you can trust.
Our Proven Process
- Conceptualise, design, purchase, implement, and support your business’s network infrastructure – and get creative to make sure it meets all your needs and fits your budget.
- Make sure your network and infrastructure are scalable and up to date, utilising the cloudwhen advisable.
- Help build a technology budget for your organisation so that you can always be prepared for when costs arise – which means no more expensive surprises.
- Take care of your support needs with our remote help desk.
- Handle all the small but critical tasks, such as domain renewals, software patching, and data backups.
Business Continuity and Disaster Recovery
We keep your systems running and your data safe.
Not many things can kill a company overnight. But data loss and business interruption can cost you thousands and put you out of business in a matter of hours.
Whether it is caused by a power failure in your building or a ransomware virus locking you out of your system, the result is the same: your business is compromised.
The estimated average cost* of an hour of downtime is $1,500 for small businesses, $16,000 for mid-sized companies and $60,000 for large businesses. It’s the cost of not looking ahead.
At Stratus Blue, we are committed to keeping you up and running. That is why we provide a comprehensive range of disaster recovery and business continuity services that protect your data from today’s most dangerous and pervasive threats.
Internet and VoIP
Benefit from the best in business connectivity.
Teams and businesses are looking for ways in which they can
improve how they communicate. Organisations want a futureproof and stable telephony infrastructure that ensures all calls
are answered and opportunities are not lost. End-users want
the flexibility to remain in communication from anywhere and
on any device.
VoIP (Voice over internet protocol – telephony) empowers
today’s mobile and distributed workforces to connect on any
device, anywhere at any time, transforming how businesses
communicate.
Endpoint Detection
Cyber-criminals are growing ever more sophisticated and
today’s advanced attacks are increasingly difficult to detect.
Using techniques that individually look like routine behavior,
an attacker may access your infrastructure and remain
undetected for months, significantly increasing the risk of a
costly data breach.
We offer Endpoint Detection and Response partnering with
SentinelOne who are redefining cybersecurity by pushing the
boundaries of autonomous technology. Empowering
businesses to defend faster, at a greater scale, and with
higher accuracy across their entire attack surface.